Complaints Procedure (Parents)

Complaints Procedure (Parents).

Aim.

Just For Fun aims to provide high quality services to everyone but we accept that sometimes things may not be regarded as satisfactory. We aim to deal with complaints efficiently to put things right and we welcome comments on our services both positive and negative. The procedure is as follows:

1)             In the first instance, inform the Manager/Assistant Manager who will attempt to resolve the matter, and log the complaint. If this is unsatisfactory:

2)      Inform the Manager in writing with all relevant details, dates and names.       The Manager will attempt to resolve the complaint as soon as possible (within fifteen days) If it is felt the complaint has child protection implications, Child Protection agencies and social services will be informed.

 

If the formal response is unsatisfactory:

Any parent/carer can, at any time, submit in writing or e-mail a complaint to Ofsted about any aspect of Just For Fun Out Of School Club Ltd’s  provision, including the requirement of the childcare register. Ofsted will consider and investigate all complaints received.

Ofsted telephone Number      0300 123 1231

Royal Exchange Buildings
St Ann’s Square
Manchester
MS 7LA

Our complaints procedure (Parents) underlines our commitment to the Welfare Requirements Statutory Framework and Practice Guidance of the EYFS.

We are also committed to safeguarding children and to promote children’s welfare.

August 2016